When your regular housekeeper is unavailable, we ensure your cleaning schedule isn't interrupted:
- We will send you a notification of your housekeeper's planned absences in advance
- We'll suggest a vetted replacement housekeeper for your approval
To arrange cover cleaning:
- Inform us that you accept the suggested replacement
- Request a specific replacement if you have a preference
- Adjust the cleaning date if the suggested time doesn't suit
Rest assured:
- All cover housekeepers are fully vetted and trained
- They'll receive your specific cleaning instructions
- Your regular housekeeper will brief them on your preferences
We strive to maintain consistent service even when your regular housekeeper is away. If you have any concerns about cover cleaning, please don't hesitate to contact us.
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